Frequently Asked Questions
Everything you need to know about shopping with Perfora.
What are your standard shipping times?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return items in their original packaging for a full refund or exchange.
How can I track my order status?
Once your order ships, you will receive an email containing a unique tracking number and a link to our carrier's tracking portal to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery timelines vary by location and are calculated during the checkout process.
Are your products covered by a warranty?
Most of our products come with a one-year manufacturer's warranty against defects. Please refer to the specific product page or contact our support team for more details.